Terms of service
Welcome to Digital Solutions & Communications. These terms outline our commitments, billing procedures, project guidelines, and intellectual property terms so we can deliver reliable digital, software, and technology solutions.
Payment terms and project scope
Payment terms depend on the specific scope of each engagement. For website development, custom software solutions, and project-based assignments, an agreed deposit is required prior to starting work, with the remaining balance due in accordance with the project agreement. Ongoing or remote technology services are billed based on pre-approved billing periods. All rates, due dates, and requirements are communicated in advance. We accept major credit cards and standard electronic payment options.
Cancellation, pauses, and refunds
Clients may request to pause or cancel a project by contacting our team promptly. When a cancellation occurs, any applicable refund is calculated based on completed milestones, delivered hours, and non-refundable third-party commitments. Work already delivered is generally non-refundable. Projects placed on hold can be resumed based on schedule availability. Approved refunds will be issued to the original payment method whenever possible.
Intellectual property and deliverables
Upon full payment of all invoices, clients receive ownership of the custom deliverables produced specifically for their project. Digital Solutions & Communications retains ownership of proprietary frameworks, reusable libraries, development tools, and pre-existing code used during implementation. Third-party components, APIs, and commercial software licenses remain subject to their original vendor licenses.